IPB Training - FAQ

Frequently Asked Question



Registration


How to register for public/regular training at IPB Training?
Training registration is done online through the ipbtraining.com portal
What if I need a formal invitation letter regarding the implementation of the training?
If you need an official invitation letter, you can contact IPB Training via telephone (+62251) 8382223/837 2400 or send an email to ipbtraining@apps.ipb.ac.id
What if I need special training for my agency?
IPB Training can facilitate special training for your agency by adjusting modules, case studies, to implementation locations. Call our contact center (0251) 838 2223/837 2400 or email to ipbtraining@apps.ipb.ac.id
What if I forget my password to access the registration portal?
Go to the login page then click “forgot password” after that enter the email address used when registering an account and click the “send password reset link” button. Please check your email to reset your password (replace it with a new password)
What is the maximum limit for training registration by one account in one transaction?
One account can be used to register a maximum of 10 trainees
What is the difference between personal registration and agency/institutional registration?
The difference lies in the purpose of collecting training fees. If you register on behalf of the agency, the invoice will be billed to the agency concerned, while if you register personally, the invoice will be billed to the registrant.
What if my agency needs a tax invoice
If your agency/institution requires a tax invoice, please tick the column “I need a tax invoice?” then fill in the agency NPWP when registering. After successful registration, the invoice value will automatically be added 10% VAT, after that the tax invoice will be sent by email
It is important to note that the company address must match the address listed on the Tax ID.



Facility


What are the facilities obtained in participating in the training?
For face-to-face training, the facilities obtained include discussions and consultations with trainers, complete training rooms with wifi and air conditioning, certificates issued by IPB Training, soft file materials, training kits, souvenirs, 2x coffee breaks, and lunch. Especially for overnight participants, they get breakfast and transportation to and from the training location
What if I need help finding accommodation during training?
Simply check the column 'find me lodging' when registering then fill in the number of rooms needed
What facilities do you get if you choose lodging through the committee?
The committee will prepare lodging with a duration of stay according to the length of the training (training 3 days means staying 3 nights) with a check-in date on the H-1 of the training activity. The type of room provided is a superior room type (can be filled for 2 people if needed) and shuttle transportation is also provided from the inn location to the training venue
Where is the accommodation provided by the committee?
Lodging is provided at IPB Hotel (3 stars) located next to the Botanical Square Mall Baranangsiang Bogor (downtown)
What is meant by extend in lodging?
If the participant needs an extension of the stay period, the participant can choose to extend and enter the number of additional days needed



Payment


How do I use my voucher code?
Please enter the voucher code on the checkout page before pressing the 'finish and pay' button
How are training fees paid?
Payment of training fees is made via bank transfer and account number according to the nominal stated on the invoice (up to the last three digits)
Am I notified if the payment has been successful?
If the participant has successfully made a payment according to the value on the invoice (up to the last three digits), the system will send a notification and receipt to the registrant's email (generally in the afternoon/except weekends). If there are problems with payment, please contact us by telephone (+62251) 838 2223/837 2400 or email to ipbtraining@apps.ipb.ac.id
What is a unique code in an invoice?
The unique code on the invoice is the last three digits of the invoiced value
How long is the deadline for payment after the invoice is issued?
The time given for payment after the invoice is issued is 3x24 hours
Is it allowed if the payment exceeds the time limit in the invoice?
Please be able to communicate with the person in charge of the training if there are problems with payment times (beyond the deadline provided)




Refund and Changing Participant

What if I do not participate in the training, but have already made a payment, can the funds be refunded?
In accordance with the terms and conditions when registering, all funds that have been paid cannot be refunded. Unless there is a cancellation or transfer of the training schedule confirmed by the committee at least the 7th day of training
What if I (the participant I registered) cannot attend the training and want to be replaced by someone else?
Registrants only need to edit the participant's name and contact on the participant data menu (after logging in) and confirm with the person in charge of the training.